Thursday, October 28, 2010


Mistakes get made. How a leader reacts to mistakes has a long term effect on her group.

An over reaction can suck all of the initiative out of a team in a mere moment- initiative and creativity you may have spent months or years trying to build up.

Before one reacts, assess what the appropriate response is. Then dial it back. You will probably get more from less.


Monday, October 18, 2010


My work mobile was recently switched to an iPhone. Can't comprehend why Apple is able to charge the premium they do? Usability.

It's a little detail like this: If you are listening to music on headphones and a call comes in, the music doesn't stop, it ramps down in volume. When you answer, it pauses, and once you have finished your call, restarts and slowly ramps up to the previous volume. They didn't have to build it that way. The audio could have just stopped and started.

Someone at Apple sat and thought about how a user would experience a transition like that, then asked for a few extra lines of code to make the transition seem more integrated, more designed, rather than just a transition between two functions.

The list of things the iPhone doesn't do is long. But the things is does do it does really, really well. Thus the difference in price.


Monday, October 11, 2010


Who decides what should be your priority- you or others?

Are the priorities focused on moving the organization forward, improving workflows, increasing value to the customer and the firm? Or just getting things done so you can move on the next thing to get it done?

When you manage by the crisis of the moment, everything starts to look like a crisis, and nobody is thinking about where the firm is going long term.