Tuesday, September 21, 2010


There is nothing wrong with designing a workflow with multiple fail points if the fail points help create products with high margins.

But don't act surprised when the fail points eventually fail. They will. That's why they are called fail points.

You have two choices:

A: Tolerate the high failure rate and enjoy the high margins.
B: Lower the failure rate and accept lower margins.

You can't have both. They are usually diametrically opposed.


Wednesday, September 8, 2010


Being creatures of habit can limit our ability to think creatively.

If you are a part of a standing, regular meeting, try sitting in a different seat, preferably one normally occupied by someone else. Enjoy the awkwardness when that person enters.

If its your meeting, insist that everyone sit in a different chair each time. Don't let anyone get to comfortable with the status quo, in either the meeting or the office in general.

The status quo is your enemy.