Airlines sometimes refer to staff as either "Front-Stage" or "Back-Stage" personnel.
Translation: Some personnel the customers see and interact with, some do the behind-the-scenes work that make flying the experience what it is. (Please save your jokes for the comments)
Perhaps our experiences with the service world would be different if everyone viewed their work not as a transaction but as a show, a performance, a bit of theater.
Perhaps your workday would be different if you approached it as entertainment others sought out.
Peter
